What's to say? it is a huge toy store as most people no. It's seems like I always run into a grumpy employee most times that I have gone. I am really not sure why because I am always nice and friendly to everyone. I will continue to go back of course because I have two granddaughters. Overall most of the employees are very nice
I am a huge fan of collectible toys, and I do love Toys R Us for the "niche" selection of toys they offer (for their "toy collector customers"). Although, I love toys r us my recent interaction with my local branch was not a great one. I am not the one to complain, however, I figured I would drop a review because I am just concerned with my experience. I was buying the Narwhal Funko Pop! from elf. I bought it for someone for Christmas. I was very excited to see that the product was available at my local Toys R Us, so I decided to make a store pickup (Plus I enjoy giving a browse at the local store for other collectible toys). I arrived at Toys R Us to pickup my package and was upset at the quality my item was in when I received it. The box of the Pop figure was in a condition that I found unacceptable. It looked as if it was just thrown into the "Pickup" box. Both the flaps of the box were open, and the top flap was damaged. It almost looked as if someone was trying to steal the contents of the box and decided to place the box back onto the shelf. Not only that, I had to wait awhile for the manager to come and give me my package. I am unaware of the manager on duty, he might of been having a bad day. I do not know, I just know that he seemed uninterested to give me my item. (Just to note: The staff that were working the customer service counter were very cheerful, and welcoming) I love this branch of Toys R Us, and wish for nothing to change about it, however, I am just concerned with the quality of my item when I received it. I will continue to shop at toys r us, I just think my situation should be looked into.
Wonderful shopping experience sales staff was very helpful I am disabled they help me with all my shopping and even helped me carry my packages to the car
I go a lot to this location. Never really busy. Great customer service. Very knowledgeable employees. The building itself as well as the bathrooms need work though.
All employees was very helpful ask what toys I needed and could they assist me in any way. I very much enjoy it I'll shopping experience here and we'll be back.
Toys R Us is a US Store based in Myrtle Beach, South Carolina. Toys R Us is located at 1100 Seaboard Street,Myrtle Beach, Myrtle Beach, SC 29577, USA.
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