***WARNING***WARNING***WARNING*****
I must say, after reading all of the reviews for the Pet Doctor I was very nervous about bringing my chihuahua here to get spayed. I'm from Massachusetts and go to CCU, so our regular vet is over 1000 miles away. I called the Pet Doctor and they got me an appointment lightening fast to bring my dog Luna in for a check up before they decide to spay her. At first I was annoyed thinking this was a way for them to make money, but soon realized they were just making sure she was in good health to be spayed since they've never seen her before. She ended up getting a few more shots, and the vet was very sweet and gentle with her. I made an appointment to get her spayed for less than a week later. Now, a day after getting her spayed I can say this is a great place to take your pet. I was so worried about my puppy and they reassured me that she would be okay, and she came back home like nothing ever happened! Also, I must add that I don't know her name, but the receptionist at the desk is sooo sweet! Try this place out, you won't be upset.
I have been a customer with the Pet Doctor for two years and have spent thousands of dollars on my three dogs, including a retired military dog. In my experience the staff and Dr. Kevin have been very kind and caring with my dogs. However, the owner who is the primary veterinarian (Dr. Stephanie) is extremely unprofessional. Despite the initial signs of her rudeness and being unprofessional, I was naive to continue going to the Pet Doctor because I wanted to give her the benefit of the doubt and because I really liked the staff. Recently I became more frustrated with Dr. Stephanie's behavior which included being unthoughtful and frankly unethical, when I needed a prescription for heart medicine for my retired military working dog (who recently was diagnosed with heart disease) and Dr. Stephanie failed to authorize the release of the prescription (that I had been told was ready) had prevented me from being able to get the required medication in a timely manner. There were further incidents which occurred, but are too lengthy for this one post, that led to my final decision to seek care for my 12 year old retired military dog elsewhere. He deserves the best care he can get during these later years of his life as he bravely served his country. And Dr. Stephanie has demonstrated her inability to facilitate his proper care. As long as Dr. Stephanie continues to have ownership and control over the quality of care animals receive at the Pet Doctor, I would caution against seeking care at the Pet Doctor. Care for your beloved pet and read some of the other reviews. Some of which I agree Dr. Stephanie is not compassionate and is rude. A final demonstration of how unprofessional and spiteful Dr. Stephanie is, today I went to pick up my military dog's final prescription food for his kidney's and I was told Dr. Stephanie said she will not give a prescription. Seriously, this behavior is unethical to deny the health and welfare of an animal as a veterinarian who swore an oath by this standard and the blatant disregard for his well being fully knowing his condition and medical needs.
After looking thru several reviews for The Pet Doctor Boarding facility I have come to notice a distinct pattern. After my wife made reservations for our 2 dogs (combined don't weigh 30 lbs). for a 14 day package. She was quoted a price of $245.00 plus $12.00 a day for the 2nd dog. This price is for a 4x8 suite. Upon dropping our dogs off to leave on a cruise my wife was told that they could not put our dogs in a 4x8 and because it was 2 dogs it would require a 6x6. This was their policy but is not listed on their web page and or paperwork. The 6x6 for 14 days is $434 plus $12.00 a day for the extra dog. Upon learning of this while driving down the road I immediately called back to protest these charges. At that time I told then that I wanted the 14 day package for each dog which would be cheaper and I did not care if they were in the same suite or not. ( seems fair doesn't it. ) well apparently not to Dr Stephanie Fotorny and her staff. Whom were not only rude and condescending but said they could not do that because they did not have 2 4x8 suites available. They proceeded to tell me that I would have to pay $ 638.00 in order to get my dogs back. Now I was more than willing to pay $490.00 for my dogs but now my dogs and I are being held hostage. This pattern of deceit is prevalent in all employees as well as the owner who told me today that if I did not have the quote in writing if didn't mean anything. We made the reservation more than a month ago. Dr Fotorny was rude, condescending and and belligerent. The lack of customer service and they way she and her employees handle the situation was un excusable. Now I had already paid what the cost for 7 days boarding of my two dogs would be up front and she still refused to give me my dogs and let me leave. In order to get my dogs I had to pay a ransom of $45.00 more above what I would have paid for the 7 days they were there. I would not recommend anyone using this place as they have done this to not only me but others as well. Please see other reviews. If you do please make sure you have your quote up front as another customer noted that their paperwork stated rates subject to change. Dr Fotorny lacks any professionalism, compassion or decency when it comes to handling customer complaints. She was rude to not only me but my wife and another customer in the office at that time. Whom by the way did not leave her dog there because of the way Dr Fotorny treated her also. I have never been treated this way with any one before and I can tell you I will never let The Pet Doctor treat or board any of our animals ever again.
Great experience with both of my fur babies. Staff and Doc were very considerate and kind.
Quoted 20 dollars for a Bordetella vaccine. But charged me 50 dollars when checking out. They said they had to do a tech check up (basically taking his temperature) even though it dog was caught up on his check up. I wouldn't be upset if they would have said it before. They offered please no help once I was displeased. Don't go here!
Pet Doctor is a US Veterinary Care based in Myrtle Beach, South Carolina. Pet Doctor is located at 2321 Dick Pond Rd, Myrtle Beach, SC 29575, USA.
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