Clean rooms in the villas/kitchenette.
This place is a nice location... only the room was not clean...floors were not swept,(even after I told the front desk lady and went to the store expecting it to be swept when returing, however it was not!) stuff under beds in both rooms, toilet over flowed as soon as it was flushed not even ten minutes of being there,... water went from the bathroom floor into the hallway in the master bathroom. Tub has hair in it, mattress covers were all stained windows and mirrors were smudged in most rooms. Kitchen wasn't too bad but my overall stay was a mess at first...made the best of it though... they may need better house keepers and staff .
Not returning to this property.
Several maintenance issues and staffing issues. Poorly maintained indoor pool area. Inoperable hot tub - maintenance man said "yes, I know" and walked away. Grounds keeper smoking cigarettes around outdoor pool area. No towels for 2 days at outdoor pool. Several desk clerks we're notified with absolutely no response besides shrugged shoulders.. attempted to contact the hotel management, but they were unavailable (for two days). Finally wrote a detailed note addressed to the management, and never heard back.
The rooms were nice, but most of the amenities were closed as it was the off season. We were not told that both restaurants would be closed. They had no towels at the outdoor pool. Staff did not seem to be concerned about any of this when we brought it to there attention. The beach was beautiful! It is a good location directly on the beach.
The website is deceiving. I was under the impression when I booked I would be in the hotel with a lazy river, outdoor pool, indoor pool and jacuzzi, restaurants. I arrived and was placed in this run down looking hotel. They had all entrances from hotel to the beach blocked off with caution tape, meaning you had to use the public entrance to the beach. I understand it is off season, but come on. Then while walking on the beach I spot the hotel I thought I booked (with all amenities I listed above), I went in and asked the front desk lady. This hotel looked cleaner and looked more like a resort. She stated the place I am staying in is connected and her side has the amenities I can use. While walking out I noticed another building with an indoor pool and jacuzzi. Either way I have to walk outside to get to the indoor pool which can be a chilly commute. Parking is ideal though. Rooms look clean. Not a horrible location, just confusing. Plan on walking around. They don’t tell you anything unless you ask questions.
Halloween visit. Very off season. Had the beach to ourselves. Unfortunately the hotel appears to very short staffed. All food/ drink options were closed.
I really did enjoy this place, but we weren't informed before booking that the water park was now closed and open only on weekends. Our rooms was kinda shabby and the AC froze up and the maintenance mans plan was to blow-dry it at 11pm while my 2 year old nephew was trying to sleep..mind you this thing was frozen solid and the room was at 78 degrees at this point and he turned on the heat full blast to help it thaw while we were all in there with no where to go. We asked for a fan to cool it down and they said they didn't have any fans. A bit later we got frustrated with no improvement and so we called down to the front desk who offered us a fan...no. so they switched us rooms finally. The new room was much nicer, same layout but with wood floors and newer furniture. I loved this room and the view of the ocean. Just a few steps to the beach.
Sand Dunes Resort Spa is a US Spa based in Myrtle Beach, South Carolina. Sand Dunes Resort Spa is located at 201 74th Ave N, Myrtle Beach, SC 29572, USA.
Please contact with Sand Dunes Resort Spa using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sand Dunes Resort Spa opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Spa in Myrtle Beach