I have seen the same Dr. for 24 years and outgrowing my pediatricians office naturally I started the search for a Dr. for the remainder of my life.... After making an appointment at Carolina Forest Family Medicine, I called numerous times to get the location because my GPS was not currently working but no answer? I left a message, no reply? When I finally made it still on time, The two blonde lady's at the front desk were extremely rude and dismissive! After filling out the new patient information they told me I was not covered by insurance, I said there must be some mistake I just recently used my insurance card at the dentist. They dismissed that and said I could pay the full charge or leave. I said is there anyway we can call the insurance company and the two ladies aggressively told me that was against company policy! I said can I call and have it faxed over and she said yes but you aren't covered so that would be unnecessary. Thankfully my dentist office is directly across the street and I walked over and the called to check my insurance eligibility immediately and were happy to do so. Turns out I still currently had full coverage. I returned to the Dr. office and told them the news. Again I was aggressively turned down, finally a decent lady from the back must have herd the vernacular and tone they used when speaking to a new sick patient and spoke up and said we can call the insurance and check for eligibility! They must have been mistaken or just lazy... Finally once they agreed to accept my insurance they seemed happy to tell me I have not met my deductible and I would be required to pay 100 dollars before even being seen! I paid the bill and politely thanked them and waited. Next my blood pressure is taken by the physicians assistant, she was curious why it was so high and I explained.... my appointment was at 10:30am it's currently 11:45 and I'm now waiting to see the Dr. so far everything past the front desk has been great service! When looking for a new Dr. I want a place that is welcoming and willing to help when something doesn't flow as naturally as it normally would! Not only am I sick but now I'm angry and feel like I've been very disrespected! I have worked in Dr. offices and made schedules and checked insurance policies numerous times and when things don't work out as planned you go with the flow and provide the best most kind service possible no matter how stressful the situation is! I am disappointed in the front desk staff at this establishment! Very rude, condescending, and disrespectful ladies! Although; the service provided by the physicians assistant, and Dr. was exemplary! I felt in great hands and was comfortable being open about all my current health problems and the kind Dr. took amazing care of me and made me feel very comfortable! I will be returning to this office simply because it is extreamly hard to find offices taking new patients!!! Hopefully next time will be a much better expierence on Novemember 28th!!!
Absolutely love Victoria and Dr. Cotiaux. Both are very pleasant and caring. They take their time to listen to your concerns in order to properly address them.
Dr. Frye and Barbara are awesome but the desk staff is rude, and do not care for the patient's what so ever i wish they had to go to a office and get the kind of treatment that they give maybe then they would have some empithy towards patience. They treat you like you are beneath them. They need to just close the doors or get a new desk staff because i will be looking for another doctor. After going there for years im finally tired of the b.s. and professionalism in this place. If i ever have to tell someone where to go it would not be here. Front desk people need work at Goldfinch funeral instead of in medical.
I want to start off by saying Fritz is outstanding. I've been going to this practice six or seven years. The office staff completely lets it down. The never return calls, make appointment setting a bit more difficult, changes appointments without any type of notice, and when I needed to see a specialist, they have made it a nightmare with chart transfer and communication has been horrible. Unfortunately when it comes to my health, this level of service isn't acceptable and I will have to find a new practice. Not too surprising they didn't care about that either. Truly unfortunate.
Fritz is really nice and listens to what you have to say!! He has really helped me to maintain my health. His nurse does referrals and helps with any medical problems !! They also try to get you into the office if you have any medical issues!!I really trust fritz!
Carolina Forest Family Medicine is a US Doctor based in Myrtle Beach, South Carolina. Carolina Forest Family Medicine is located at 4022 Postal Way, Myrtle Beach, SC 29579, USA.
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